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These terms set out the rules that apply when you open and use an nh88 account, including how your transactions are handled through Touch 'n Go eWallet, DuitNow and FPX. Access to our platform depends on local law and is available only in eligible regions — read these terms before you proceed.
By creating an account with us, you confirm that you have read and agree to these terms in full. They apply to every session you start, every transaction you initiate — whether through Touch 'n Go eWallet, DuitNow or FPX — and every piece of content you access in our lobby. These terms do not override local law. Where a rule here conflicts with applicable law in your region, the law takes precedence. We will notify you of material changes through the contact details linked to your account. Continuing to use your account after a notified change means you accept the updated terms. We may suspend or close accounts found to be in breach. If you operate more than one account on the same device or payment credential, both may be suspended while we investigate. Payment records tied to Touch 'n Go eWallet, DuitNow or FPX transactions are stored in your account wallet history and are available to you at any time after login. If you believe a transaction record is incorrect, contact our support team with the reference shown in your wallet. We keep these terms written plainly so you can check them without needing a third party to interpret them.
These terms define the boundaries of your relationship with nh88 — what we cover directly and where our responsibility ends. Understanding the scope helps you know who to contact when something goes wrong.
Login credentials, session behaviour and account suspension decisions are fully within scope. If your account is locked or restricted, contact us through the support channel linked to your registered email.
Deposits and withdrawals processed through Touch 'n Go eWallet, DuitNow or FPX fall under these terms. The record of each transaction is visible in your account wallet history after login. Disputed amounts should be raised with us first.
Game titles available in our lobby — including slots, live casino tables and sportsbook markets — are covered by these terms for access purposes. Game rules are governed separately by the studio or provider that supplies each title.
Payment processors, game studios such as Pragmatic Play or PG Soft, and external links are not parties to these terms. Their own service conditions apply independently. We cannot be held responsible for actions or errors outside our direct control.
These terms are not one-sided — they come with practical steps you can take to manage your account and raise concerns. Your payment records through DuitNow and Touch 'n Go eWallet are available to you in full after login; you do not need to request them separately. If any account detail — your registered email, contact number or linked payment method — is incorrect, you can update it through the account settings page. For anything that cannot be changed directly, submit a correction request to our support team with your account ID and the field you want corrected. We aim to respond to account correction requests within the timeframe shown in your support ticket. If you want to understand how a specific term applies to your situation, you can write to us directly — our support team handles policy questions as well as account issues. You are entitled to a copy of your transaction history at any time.
Your full transaction history — covering Touch 'n Go eWallet, DuitNow and FPX activity — is visible in the wallet section of your account after login. No separate request is needed to access it.
Account details that cannot be self-edited can be corrected by contacting support with your account ID. Provide the field name and the correct value; the team will verify and update it.
If a clause in these terms is unclear, contact us through the live chat or email support channel. Include the specific clause or section you are asking about so the team can give you a direct answer.
If you choose to close your account, submit the request in writing through our support channel. Any outstanding wallet balance will be processed according to the withdrawal steps shown in your account at the time of closure.
If you have a question about these terms, a transaction dispute or an account issue, the contact paths below connect you directly to our team. Have your account ID and any relevant transaction reference ready before you reach out — it speeds up the process.
Start a live chat session from any page on nh88. Use this for account questions, transaction references and policy clarifications. The chat window is accessible from both desktop and mobile.
For formal requests — account corrections, transaction disputes or written policy queries — use the email address listed in your account settings page. Include your account ID and a clear description of your query.
The current state of your account, transaction history and any active notifications are shown in your account dashboard after login. Check here first before raising a support request — many answers are already visible there.
We handle the details of your account and payment records with care. Here is how we approach the areas that matter most under these terms.
Every deposit and withdrawal processed through Touch 'n Go eWallet, DuitNow or FPX is logged and stored in your wallet history. You can view, filter and export this data after login. We retain records for the period required under our data policy.
We apply session verification on login and flag unusual activity for review. If a security flag is raised on your account, you will be notified through your registered contact details. Do not share login credentials with anyone.
We use cookies to maintain your session, remember your language preference and record how you navigate the lobby. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how the site functions.
When these terms change materially, we send a notification to your registered email before the change takes effect. The updated version is always accessible from the footer of every page. The date of the latest revision is shown at the top of the policy.
These are the questions we receive most often about how our terms work, what they cover and what you can do when something needs to change.
Yes. Any transaction you make through Touch 'n Go eWallet, DuitNow or FPX is covered by these terms. The record of each transaction is stored in your account wallet and is available to you after login. If a charge looks wrong, contact support with the transaction reference.
We notify you before material changes take effect. If you do not agree with the updated terms, you should stop using the account and contact us to arrange closure. Continuing to use the account after the notified change date is taken as acceptance of the updated version.
Yes. Your complete wallet history — covering all Touch 'n Go eWallet, DuitNow and FPX activity — is visible in the account dashboard after login. No separate request is needed. If you need a specific period exported, raise the request through email support with your account ID.
It means that the availability of our platform, specific game categories or payment rails may be restricted based on the laws of your region. We do not override local law. If access to a feature is unavailable in your location, it will not appear in your account.
Go to account settings and edit the field directly if the option is shown. For fields that are locked — such as your registered name or linked payment credential — contact support with your account ID and the correct value. The team will verify your identity before making any change.
Game rules are set by the studio that supplies each title — for example, Pragmatic Play or PG Soft define the mechanics and payout conditions for their games. Our terms cover your access to those games. If you have a query about a specific game's rules, the studio's documentation applies.