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At nh88, what we collect from your account stays within this platform — your deposit records through Touch 'n Go eWallet, DuitNow and FPX, your login activity and your contact details are managed under the terms set out here. This policy explains what we hold, why we hold it, and the steps available to you if you want to review or update that information.
When you register with nh88 and carry out transactions using Touch 'n Go eWallet, DuitNow or FPX, the platform collects certain personal data to operate your account. This includes your registered contact details, login timestamps, deposit and withdrawal history, and the device identifiers linked to your session. We collect only what we need to keep your account functional and traceable. Data handling at nh88 follows applicable local law in Malaysia. Access to this platform and the privacy protections described here apply where local law and eligible regions permit. We do not sell your personal data to third parties, and we do not share transaction records with parties unconnected to your account operation. Retention periods are tied to account activity. Records are held for as long as your account remains active and for a defined period after closure, in line with applicable legal requirements. You can contact support to ask about the specific retention window that applies to your account. This policy covers data generated through the nh88 website. Third-party payment processors such as Touch 'n Go eWallet, DuitNow and FPX operate under their own privacy terms, which apply at the point your payment is processed outside this platform.
Transactions via Touch 'n Go eWallet are recorded in your nh88 account wallet. The record shows the amount, timestamp and status. The payment processor's own terms apply to data held on their side.
DuitNow transfers generate a transaction reference stored in your account history. We hold this reference for account reconciliation purposes under our standard retention terms.
FPX online banking entries are logged at the point of confirmation. The entry in your nh88 account dashboard shows status and amount; your bank's own records are governed by their privacy policy.
Login timestamps, device type and session duration are recorded to support account security checks. This data is not shared with third parties and is available for you to query through support.
Understanding the boundary of this policy helps you know where to direct questions about your data. Some parts of your experience on nh88 fall within this policy; others are governed by the terms of external services you interact with.
Login activity, session records and account credentials stored on nh88 are covered by this policy. We manage access logs to support security and account recovery processes.
Deposits and withdrawals recorded inside your nh88 account wallet fall within this policy. The portion of a transaction processed by Touch 'n Go eWallet, DuitNow or FPX is governed by those providers' own terms.
Game history and browsing activity within the nh88 platform — including titles from studios such as Pragmatic Play and PG Soft — is captured in your account record and falls within this policy.
External websites, social platforms and payment provider portals that you reach by leaving nh88 are not covered here. We do not control those services and they operate under their own policies.
Your account record on nh88 is accessible and adjustable through several practical steps. If you want to see the data we hold, the starting point is your account dashboard — transaction history, login records and contact details are visible there after you sign in. For information that is not surfaced in the dashboard, you can raise a request through our support channel and we will respond with the relevant records. If a detail is incorrect — a contact number, an email address or a name that does not match your identity documents — you can update it through the account settings page or by contacting support directly with the corrected information. We aim to process corrections promptly and will confirm when the update is reflected. For questions about how long we hold a specific record, or to ask for data related to a closed account, contact support with your registered email address and account reference. We will respond with the applicable retention details and the steps to proceed.
Sign in and open the account dashboard to see deposit history, withdrawal records and session logs. Records linked to Touch 'n Go eWallet and DuitNow transactions are listed there with timestamps and status.
Account settings lets you update contact information directly. For identity-linked fields, contact support with the corrected details and we will process the update once we can verify your account.
Send your question to our support channel with your registered email and account number. We treat privacy queries separately from general account support and will route your message accordingly.
If your account has been closed, contact support with your email and the approximate closure date. Retention terms and available records will be confirmed in our reply.
For privacy-related questions, corrections or data requests, the routes below connect you directly to the team managing account data at nh88. Each channel is suited to a different kind of request — use the one that matches what you need.
Open the chat window on any nh88 page after signing in. Describe your privacy question and the agent will escalate it to the data team if needed.
Send a written request to our support email with your account reference and the specific data or correction you need. Written requests create a traceable record for both sides.
Many records — transaction history, login activity, contact details — are already visible inside your account. Check there first before raising a separate request.
The following areas describe the operational practices behind this policy. Each covers a specific part of how nh88 handles account data, from collection through to retention and correction.
We use cookies to maintain your login session and remember preferences set during your visit. No advertising tracking cookies from third parties are placed on your device through nh88. You can clear session cookies through your browser settings at any time.
Your account password is stored in hashed form and is not readable by our team. Access to account data by staff is restricted to roles that require it for operational purposes. Suspicious login activity triggers a flag visible in your account history.
Active account data is held for as long as your account remains open. After closure, records are retained for a period required under applicable Malaysian law. The current state of your retention window is available on request through support.
When this policy changes materially, we will post a notice on the site and update the version date shown at the bottom of this page. Continued use of the account after a change takes effect means you have seen the updated terms. Previous versions are available on request.
These questions cover the practical points most frequently raised about account data, access rights and how this policy applies to your nh88 account.
Registration captures your contact details, a hashed password and the device information linked to your first session. From that point, deposit and withdrawal records, login timestamps and game activity within your account are added as you use the platform.
We do not sell your data. Transaction data is shared only with the payment processor handling that specific transaction — Touch 'n Go eWallet, DuitNow or FPX — to the extent needed to complete it. No marketing or unrelated third party receives your account information.
Sign in and open your account dashboard. Transaction history, login records and contact details are displayed there. For records not shown in the dashboard, contact support with your registered email and account reference and we will provide the available information.
Yes. Contact details can be updated in account settings directly. For identity-linked fields, contact support with the corrected information. We confirm updates once the correction is processed, and the change is reflected in your account record.
Retention after closure follows applicable Malaysian legal requirements. The exact window depends on the type of record. Contact support with your registered email and the closure date and we will confirm the retention period that applies to your specific account.
Use the live chat on any nh88 page or send a written request by email with your account reference. Privacy questions are routed to the data team. For records visible in your dashboard — transaction history, login logs — you can review those directly without raising a separate request.